Do you have a question, discovered a technical issue, or want to help improve Perfect-Aupair? Simply choose the appropriate category and send us your message.
Please use the contact form so we can process your request quickly and efficiently.
Perfect-Aupair is continuously evolving. Your feedback helps us make the platform safer, simpler and more helpful for au pairs and host families worldwide.
Perfect-Aupair connects families and au pairs worldwide – simple, safe and free to get started.
Perfect-Aupair.com is built on trust, safety, and mutual respect. To help protect our community, you can report suspicious activity, abuse, or inappropriate behaviour directly to our safety team at any time.
Suspicious accounts or potential scam attempts within the platform.
Insults, spam, inappropriate messages, or disrespectful behaviour.
Breaches of our Terms of Use, Terms & Conditions, or community guidelines.
Platform misuse, privacy violations, or copyright infringements.
Please send an email to
All reports are treated confidentially and reviewed as quickly as possible.
After receiving your report, our safety team carefully reviews the matter and takes appropriate action where necessary.
Thank you for helping us make Perfect-Aupair.com a safe and trustworthy place for au pairs and host families worldwide.
Your Perfect-Aupair.com Safety Team
A service by it-soft GmbH
Here you will find information about your statutory right of withdrawal when using paid services provided by Perfect-Aupair.com.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date the contract was concluded (e.g. registration or booking of a paid service).
To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. by e-mail or letter).
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal.
The reimbursement will be made using the same means of payment that you used for the original transaction, unless expressly agreed otherwise.
You will not incur any fees as a result of this reimbursement.
The right of withdrawal does not apply or may expire early in the case of contracts:
If you wish to withdraw from the contract, you may use the following form and send it back to us:
To:
it-soft GmbH
Wendl-Dietrich-Str. 22
80634 Munich
E-Mail:
I/We hereby withdraw from the contract concluded by me/us for the provision of the following service:
Ordered on: __________________________
Name of consumer(s): __________________________
Address of consumer(s): __________________________
Date: __________________________
Signature (only if submitted on paper)
This Cookie Policy explains how Perfect-Aupair.com uses cookies and similar technologies to ensure the functionality, security, and user-friendliness of the platform.
Cookies are small text files that are stored on your device when visiting a website. They contain information that allows certain functions to be provided or users to be recognised during future visits.
Perfect-Aupair.com uses cookies in particular to:
| Cookie Type | Description |
|---|---|
| Strictly Necessary | Required for essential functions such as login, navigation or form submissions. |
| Functional Cookies | Enable enhanced features such as language preferences or saved settings. |
| Analytics Cookies | Collect anonymised information about website usage, such as page views or click behaviour. |
| Marketing Cookies | May be used to provide interest-based content or embedded services such as YouTube. |
When you first visit our website, you will be asked via a cookie banner to provide your consent. There you can:
We may use third-party services that themselves use cookies or similar technologies, including for example:
The respective privacy policies of these third-party providers apply to their processing of personal data.
You can block or delete cookies at any time via your browser settings. Please note, however, that this may limit certain functions of our website.
We reserve the right to amend this Cookie Policy at any time. The latest version will always be published on this page.
